12 countries in 12 years

Tuesday, February 9, 2016

5 Rules for Getting Your Way with Ecuadorians

Behaving ugly will not get you your way in Ecuador.  It might in the U.S but here, no. Admittedly, we’re all human and make mistakes from time to time because we're not able to hold our patience at the moment due to other pressures, and some of us might behave kind a ugly, but only for the moment and we realize we are not being nice and we change our stance the next time around.  


My way or the highway!





However, some of us are just ugly all the time. Ugly people end up leaving Ecuador because they brought ugliness with them, are generally already unhappy and stressed and therefore it is mirrored back to them.
 


First Rule – Don’t Be Ugly
 


We shouldn’t behave ugly; instead we should behave kindly but assertively.  Have you ever heard the saying, “You can catch more flies with honey than you can with vinegar”?  It’s true. When you are sweet as honey the flies literally come swarming towards you with gusto. What happens when you are ugly like vinegar? People stop listening. 



Of course we shouldn’t behave phony either; we must remember to behave with people in the way we would want for them to behave with us.
 


When we need to talk to Ecuadorians about anything, we first greet them with kindness and then ask about their family. We usually find something endearing and genuinely positive to say about that person or family. Ecuadorians generally are, especially when it comes to family, commendable people. This is not done out of fake flattery or praise so we can get our way, but is the way people are actually supposed to behave towards one another in life…something that too many folks have forgotten this day and age.
 


Instead of behaving nasty and rude when we don’t get our way, behave like a decent person. Explain your situation and get your point across with assertiveness not aggressiveness; big difference here. We do need to be assertive; otherwise we are more apt to be taken advantage of.        Next…
 


Second Rule – Compromise
 





Let's work together and bridge the gap!

I learned this about marriage but it extends to all relationships. If the ‘give and take’ aspect of a marriage is unequally balanced the marriage will fall when storms come. Sure, one spouse can take up the slack for awhile but that gets tiresome after awhile.
 


Imbalance in a relationship just means someone is going to get the short end of the stick. It may work for a time, but after awhile it will wane. Life is all about give and take and there is no “real” relationship without fair compromise.
 


This is why gringo gouging does not work with principled people,



no matter how much money they may have.  It’s not about the money, it’s about the principle! It works when you are a tourist because it is expected that you will pay more, but a full-time resident should not have to pay more for food, rent and services!



Compromise by buying more or by going to that same seller…explain to them this is what you will be doing if they don’t gouge you on the price.  Compromise = Give and Take.       Next…
 


Rule Three – Be Nicely Persistent
 


Recently we spent hours and days over a period of weeks and months trying to get a letter and some packages that we have not received from the Ecuador postal system. We’ve learned a lot from this.  We learned nothing is what it seems. Talk is cheap and that actions speak a whole lot louder than appeasing words ever could. This is not meant to be disparaging but reality of how it really is.
 


The two girls in the Cuenca post office keep telling us to be patient (6 months later) and that it is Quito’s postal systems fault why we haven’t gotten our letter sized parcel and that it is the customs office fault why we have not received our packages.  We have been patient, that’s the whole point. Just because we’re tenacious doesn’t mean we’re not patient.
 


We are persistent and they need to know that. We’re not going to go away. Perhaps they think that after 6 months we’re going to forget about our important mail. We’re kind, we smile, we even hug them, we never yell and scream; we’re never ugly but we are persistent and we are going to be coming back!
 




We have learned while living in Ecuador is that ‘hoping for change’ instead of ‘trying to change’ is all we can ask for.  I just want my mail.  Such a normal sounding request.  Well then, what's the problem?  Please give me my mail.  The mail belongs to the recipient, not the post office.
 


We stopped buying things we need and we just go without. You can do that when you set your mind to it.          Next…
 


Rule Four – Don’t Act Superior
 


We all know that no human, no matter how much money, power, or skin color they have is superior to another human being; that’s just downright egotistic thinking.  I learned that a long time ago in first grade, when public schools actually taught ethics and values. Am I really that old?
 


Rule Five – Live and Let Live or Be Unhappy Trying




  • Don’t forget, we can catch more flies with honey than we can with vinegar, so be the honey. Smile a lot, all the while behaving assertively gentle and persistent.





  • Expecting things to be different is an unhealthy way to look at undesirable aspects of life abroad, instead, take each day as it comes. The more we expect the more disappointed we will become.



  • Never take what someone says written in stone, just see it when you see it and then you’ll know it to be true. Patience is a virtue, even though sometimes you may be waiting for nothing to materialize.



  • We realize that a character flaw, such as telling fibs or lies to appease you with words is done out of kindness rather than harm.  There is so much of this in Ecuador and South and Central America that we just smile, laugh, have fun, and take it all in, all the while not considering a word of it.



  • We’re the foreigner in a land that is foreign to us and many of us are used to doing things a certain way or having things done a certain way.  But we’re the new guy in town and if we want to be happy, live and let live then we need to tolerate a different way, not push our way into town.  If we can share a better way because it was asked for, that is altogether a different story. 





  • Following any or all of these rules does not necessarily mean we will get our way, but it does mean we behaved kindly, principled and respectfully, which is really all we're after here. 




Until we write again.
 


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We're an Expat Family of Five, Living Frugal, Healthy and Happy Abroad. We live in Cuenca, Ecuador and travel the Ecuador coast whenever we get a chance. We just adventured throughout the country of Panama for five weeks! Come along and enjoy some of our experiences with us!

Monday, February 8, 2016

How Can Only One Post Office Serve the Whole City of Cuenca Ecuador?

Reader Asks: How Can One Post Office Serve Such a Large City?



Frank and Angie Respond: How can one post office serve a city of a half a million people? That’s a good question. When we first moved to Cuenca in 2011 we were able to rent a post office box ($24 per year) without any problems; and by 2012 and 2013 after lots of new arrivals began coming to Cuenca, all the PO boxes were being rented and none were available.




One and Only Cuenca Ecuador Post Office

This left new arrivals without a PO Box to hold their incoming mail.  However, if they registered their name and phone number with the post office they could still receive mail. The post office staff would simply hang on to it (somewhere…who knows where) and then call and let them know they had mail. That can be a bit risky if many people are without a mail box and lots of mail just lying around all over the place.
 


Around that time (2012 and 2013) we would often see ads in the gringo portals by expats that were moving back to North America and they wanted to sell their PO Box to gringos who were waiting in line for a mailing box. And sometimes they would give them away. You would then have to go to the PO Box and reassign your name to the box.
 


Today, four and a half years later that problem has pretty much been handled. The Post Office got in 200 new mailing boxes; we know what you’re thinking. 200 new boxes does not seem like much but when the expats come and go like they do, it could be enough?

Mail Drops in Cuenca? What’s That?
 


As far as having only one post office to service the city of Cuenca, the problem is not so much lack of more post offices but the lack of available places to drop off your mail and small packages in the city. In the U.S, as we know, they have the blue drop boxes strategically placed around the city, usually by the grocery stores and strip malls, but here, they only have a few mail drops in the city, and this is a new service. 



We know of one place where you can drop off your mail and that is inside San Sebas Restaurant in the San Sebastian Square in El Centro…but by then you may as well just go to the post office in El Centro and drop off your mail there.
 


It is not obvious and apparent that there are drop off points for your small mail around the city.  If there are, and readers have used them successfully, please be kind and list them at the bottom of this article for other readers.  Thank you.

Wait Times in the Cuenca Post Office
 


Waiting times and lines can be long at the post office, especially during peak hours and on Mondays and Fridays.  Always expect there will be at least two or three people in front of you and wait times can be at least 15 to 20 minutes.  The best time to go to the Post Office is when they first open in the morning. The shipping and receiving takes off for lunch between 1:00pm and 2:30pm. Sometimes you can still pick up packages though.
 


The Post Office just hired a bilingual assistant. Before that there was not one employee that spoke English. We often over heard foreigners trying (bless their hearts) to explain something to the gal behind the counter in their broken up Spanish and it took some time to get it out communicably…Frank often intervened and assisted when we were in the PO.
 


Getting Your Packages
 


When Club Correos was still around (which is now Trans Express) we’d get all of our packages (They went through Miami Florida) with no problem!  And now,  well, it is a hit or miss, if we will receive our packages. We have ordered several things, not going through a club and we have not received several packages.
 


What they will tell you is: If your package does NOT have a tracking number you will not receive it!  You can go through Trans Express however, caveat emptor, it will be very expensive and some reviewers have said they have thieves in their office as they did not receive their packages. Some reviews are good though.
 


We talked with the manager of the Cuenca Post Office a few months ago to let him know we did not receive several of our packages.  To make a long story short, after some time with him explaining our situation . He said with a red face, “If there is no tracking number, you won’t get your packages”. He also told us regrettably and with discomfort that if your package is anything to do with electronics it will get stolen”.
 


And so that’s that. Welcome to the Ecuador postal system. There are too many positive aspects about life here that we put up with this inconvenience, for now.  We lost about $500 worth of goods and will never expect to see them.
 


Ordering off of Amazon & E-Bay
 


Most (9 out of 10) countries will not ship to Ecuador. Why?  E-bay's rule is if it doesn’t arrive then customer gets reimbursed. So the E-Bay sellers just won’t ship here, since the stuff doesn’t arrive anyway. Makes sense, right?

What about Letter Sized Parcels?
 


Normally you can get letters, however it takes awhile. We’ve had letters from the U.S showing the date stamp of 3 months earlier. Three months after my birthday, I received a birthday card from my mom. What happened to these letters? First the letters and packages go to Quito and Guayaquil where they are stamped with the date and supposedly they just sit there until they are ready to mail them…and, they repackage them in a bigger envelope and then send them to Cuenca.
 


Sending letters to the U.S takes a few weeks but receiving a letter from the U.S can take a few weeks and if arriving from other countries other than the u.s. then it could be months and sadly we have not received some letters.  This is our experience and may not reflect yours.

TIP: You must make sure you add AZUAY Cuenca Ecuador. Without the AZUAY, you’ll never receive it.
 


Finally, we just went back to the post office last week to tell them about the loss of our packages, for the third time. One thing we have learned living in Ecuador, you have to have a lot of patience. Persistence in a nice way (not ugly American way) does work, sometimes.
 


Anyway, they have another “new” manager at the post office. This is the third manager they have had in the last 6 months. Workers come and go in the Ecuadorian banks, postal service, and other government offices like night and day. It makes it difficult to create business relationships with anyone because they move on, are transferred or get fired.
 


Anyway, back to our story. So the new manager comes out of her office (we didn’t have to wait long this time) and we do our polite greeting and introductions and she proceeds to let us know that she already knows us and heard about our situation of not receiving our packages and btw one of our packages is an envelope sized parcel.
 


She explained to us that they are working on getting our packages.  She seems efficient and a go-getter, but only time will tell. We know we will never see the boxes; someone else is enjoying the fruits of our labor, but we think that somewhere in either Quito or Guayaquil is our missing letter.
 


Our thoughts on this is all managers seem efficient because they talk a good talk and make things sound good, but then nothing changes and there’s another new manager…this is just what we have observed and experienced in the last five years.
 


After awhile you see the pattern emerging and realize how it all works. There’s a lot of disorganization, theft problems and inefficiency of accountability in the postal service of Ecuador and that’s putting it rather nicely.  



In the last few months we have seen them try to improve the system inside the post office; hopefully this time it will get the kinks worked out of the organization.  They are organizing the incoming packages in a categorized lettering system now and we were told once again by Jose, the English speaker that if your packages have a tracking number you will get it but if they don’t have a tracking number, you probably will not receive it.
 


Other Shipping and Receiving Options?
 


Shipping out is not the problem it is receiving where the problem is.  So you can use Trans Express 4 by 4 systems that charge a hefty fee when receiving packages. You’ll spend three times the price of the product when using Trans Express. Is it worth it to you? Maybe it is.
 


Source: Trans Express Ecuador
 


Yes, it may seem strange that a city of over half a million people would only have one post office but we think, until they get the one they have up and running smoothly, where everyone is receiving their mail and packages, pleeeese, pleeeese, pleeese don’t open another post office in Cuenca!
 


Until we write again.
 


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We're an Expat Family of Five, Living Frugal, Healthy and Happy Abroad. We live in Cuenca, Ecuador and travel the Ecuador coast whenever we get a chance. We just adventured throughout the country of Panama for five weeks! Come along and enjoy some of our experiences with us!

Sunday, February 7, 2016

Almuerzo $3.50 & Webcam of Rainy Day in El Centro, Cuenca Ecuador

We decided to try this new restaurant by Supermaxi on Las Americas; it was ok but nothing special about this almuerzo; plus we filmed people walking in the rain in El Centro on a perfectly, much needed rainy day!

                   


We're an Expat Family of Five, Living Frugal, Healthy and Happy Abroad. We live in Cuenca, Ecuador and travel the Ecuador coast whenever we get a chance. We just adventured throughout the country of Panama for five weeks! Come along and enjoy some of our experiences with us!